Case study part three
One of the key ways that organisations and services can ensure that what they do is relevant and effective, is to make sure that what matters to the individual service user is at the centre of care and support planning. The video clips in this section show two contrasting examples of care and support planning with Ken in the care home. His written plan is also included here. Again subtle differences in the conversation that Ken has with the support worker Jeanette make a difference to how Ken feels about his new life in the care home.
Watch both versions of the scene above and enter your reflections in answer to the three questions that follow below (you'll be able to print your reflections for future reference).
Question 1 of 3
What did Jeannette do differently in the second version that enabled her to develop Ken’s care and support plan in collaboration with him?
In the second version Jeannette focused on him rather than on what the home offered. She showed an interest in him – “I’d like to focus on you Ken” and made suggestions. She looked for solutions and she did what she had promised at once.
Question 2 of 3
What will need to be in Ken’s plan to support the outcome of him being able to continue walking?
Your answer may have included the following:
- Clear statement of what matters to Ken
- Situations/places in which he prefers to walk
- Support he needs to walk safely – indoors and outdoors
- Any actions to maintain/increase his mobility
- Who is responsible for these
- How Ken will be involved in helping to achieve this outcome
- Reference to his falls risk assessment
- How often falls risk assessment to be reviewed
- Contents of plan communicated to everyone involved
Question 3 of 3
Think of a time when a relative or friend of your own needed care. What did (or would have) helped them to feel respected as an individual?
You may have mentioned the importance of being listened to and having your individual preferences respected. In addition acknowledgement of the people who are important to you and the life you have led can make you feel that you are known and respected for who you are. In an outcomes-focused approach time and effort will be spent getting to know the person in order to establish what matters to them.