Practical learning: achieving excellence in the human services

January 23-25 2008 Edinburgh International Conference Centre

The involvement and role of service users and carers in the regulatory and quality enhancement functions of the UK care councils

Keywords: quality assurance and enhancement: service user involvement

Author: Doctor Brenda Gillies (The Scottish Social Services Council)

Those who use services are becoming increasingly influential in the professional education and training of the workforce. The Care Councils are responsible for assuring the quality of educational provision and have been working to promote the involvement of service users across their monitoring and quality enhancement activities. This workshop will comprise three parts and first, will provide a contextual overview of the Councils' quality assurance and enhancement activities, with examples from each of the four UK Care Councils. The second part of the workshop will focus on service user involvement in the development and application of the new practice teaching award, PLQ(SS). Finally, the workshop will provide an opportunity for the audience to consider responses to some of the tensions and challenges arising from the increasing participation of those who use our services in all aspects of training and education.

The workshop will be relevant to those providing and receiving professional education and training, those charged with delivering services and those receiving them. The nature of increasingly integrated degree programmes which embed innovative approaches to practice learning puts employers in the centre of this activity. How this activity is quality assured is of growing interest to all those involved, and particularly how service users are contributing to these processes.

Date: Friday 25 January 2008, 11.30-12.30

Venue: Ochil Two

Return to list of abstracts

Organised by the Institute for Research and Innovation in Social Services in association with PEPE (Practical Experiences in Professional Education).