Getting it right:
Assessments for black and minority ethnic carers and service users


Identifying your web browser

If you’re not sure which browser or version you’re using, simply select ‘Help / About…’ from the main menu. The specific menu option may read ‘Help / About Internet Explorer’, ‘Help / About Opera’ etc.


In order to view the case study videos included in this learning resource, you need to have both JavaScript enabled in your browser and the free Flash Player plugin installed.


JavaScript is a programming language run by your web browser.

If you are unable to activate JavaScript on your browser for any reason, you should still be able to navigate through all of the content of this resource. You will, however, be unable to complete the various quizzes, and certain features listed on this page (text resizing, layout switching, etc.) may not be available to you.

To find out how to activate JavaScript, please consult the Help menu on your browser (generally the right-most option on the menubar).

User settings

This multimedia learning resource features a number of custom settings designed to benefit its usability and accessibility. Options include a high-visibility accessibility layout and resizable text settings. These options may not be available to users where JavaScript is disabled in their web browser.

Access keys

In order to aid site navigation, the following keyboard access keys have been enabled. When using the high-visibility accessibility layout, access key reminders is listed in parentheses next to the relevant link.

  • 1 — Introduction
  • 2 — Learning objective
  • 3 — Scotland’s minority ethnic communities
  • 4 — Cultural competency
  • 5 — Case study selection
  • 6 — Case study: Part one
  • 7 — Case study: Part two
  • 8 — Case study: Part three
  • 9 — Further reading
  • 0 — Help
  • n — Next page (not always applicable)
  • c — Copyright and acknowledgements
  • i — Further information
  • s — Toggle accessibility / standard layouts
  • + (plus) — Increase text size
  • - (minus) — Decrease text size

Access keys are selected in different ways according to which web browser you use:

Internet Explorer:
Hold down the ALT key and select the number/letter of the access key, then press ENTER.
Firefox (version 2 or higher):
Hold down the ALT+SHIFT keys (CTRL for Macintosh) and select the number/letter of the access key.
Opera (version 7.5 or higher):
Press SHIFT+ESC to bring up a floating panel of available access keys, followed by the appropriate number/letter.
Safari (version 4.x or higher):
Hold down the ALT key (CTRL+OPTION keys for Macintosh) and select the number/letter of the access key.
Safari (Mac OS X, versions 1 through 3.x):
Hold down the CTRL key and select the number/letter of the access key.

Changing text sizes

In addition to using the text resizing buttons provided, all web browsers have some built-in provision for altering the size of text on screen. In all modern browsers this is most easily achieved by pressing CONTROL (CMD for Mac) and '+' (plus) to zoom in, CONTROL and '-' (minus) to zoom out.

Alternatively it should be possible to select ‘View / Text Size’ (‘View / Zoom’ in Opera) from the menubar and increase/decrease the size of the text from there. For Internet Explorer version 6 or below you may first need to disable style sheets, to do so follow these directions:

  1. From the Menu Bar select ‘Tools / Internet Options’
  2. Select the ‘General’ tab and click the box entitled ‘Accessibility’
  3. Ensure that the three buttons under ‘Formatting’ are checked
  4. Click OK in ‘Accessibility’ dialog box
  5. Click OK in ‘Internet Options’ dialog box
  6. Click ‘Refresh’.